Frequently Asked Questions

When you book, you pay a 20% deposit online via Stripe to secure your slot. The remaining 80% is paid after the clean is complete — you can pay by card, bank transfer, or cash.

Reschedule for free up to 24 hours before your booking. Just reply to your confirmation email or call us. Less than 24 hours notice may incur a small fee.

No — our team brings everything: professional-grade, eco-friendly products and all equipment. If you have specific products you'd like us to use, just leave a note at booking.

Yes. Every cleaner passes a full background check, reference verification, and intensive training. We're fully licensed and insured for your protection.

We offer a 200% satisfaction guarantee. If you're not happy, let us know within 24 hours and we'll send a team back to re-clean for free.

Yes! Weekly cleans get 15% off, every-2-weeks get 10% off, and monthly gets 5% off. The discount is applied automatically at checkout.

We currently serve Lekki, Victoria Island, Ikoyi, Ajah, Yaba, Surulere, Ikeja, and Magodo. Enter your address at booking and we'll confirm coverage instantly.

Absolutely. All cleaners are full-time employees (not gig workers), bonded, and tracked via our app. Many of our customers give us keys and let us clean while they're at work.